Frequently Asked Questions
What size am I?
Try using our sizing guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you do happen to order the wrong size and the shirt has not had any alterations or monograms embroidered - just email or call our customer care team and arrange to swap it for the correct size.
What if I want to return something?
We are happy to accept any item (with the exceptions of monogrammed and altered shirts) for exchange or refund within 2 months from the date you received your order, provided it is in original condition and has not been worn or washed. Please note that we do not refund the value of any shipping costs for change of mind or incorrect size returns.
In the event that you receive a faulty item, please contact customer service at firstname.lastname@example.org or (02) 9519 4000. so that we can help you return the faulty item for assessment. If the item is deemed faulty, your shipping costs will be refunded.
Please send all returns/exchanges to: GANTONSHOP RETURNS
PO BOX 159
MARRICKVILLE NSW 2204
If you have any questions regarding returns, please contact customer service at email@example.com or (02) 9519 4000.
Can I return a Made To Order shirt?
Made to Order shirts are produced specifically for you in accordance with your styling preferences. As such we do not accept 'change of mind' returns on these garments. Naturally if there is a quality issue of fault of any type, or the shirt in question has not been produced to your instructions we will be happy to take the garment back and provide you with an exchange or refund.
How much does shipping cost?
We aim to dispatch all paid orders within 2-3 working days provided the items ordered are in stock. If any alterations or monograms are included in your order, please allow 7-10 working days to complete your order. If there is any delay with your order, we will contact you to let you know.
Please allow 4 weeks for Made To Order and Bespoke shirts made in Australia (although we will always strive to get your shirts to you earlier than this)
We offer FREE standard shipping across Australia, no matter how large or small your order.
For residential deliveries, orders will be sent via Australia Post. Estimated 2-3 business day delivery within Australia.
When you specify a work address, your order may be sent via Australia Post, Hunter Express or TNT.
If no one is available to sign for the parcel, the courier service will leave you a little note with instructions to organize a better time for delivery.
If you have any special delivery instructions, please make sure to include these during checkout.
If you require urgent delivery, please give customer service a call on (02)9519 4000 to organise. You will be charged a fee of $12.00 and we may not be able to guarantee next day delivery.
We use Australia Post International for all deliveries outside of Australia.
New Zealand - $30
Asia/Pacific - $50
USA/Canada/Middle East - $50
Europe/Rest of World - $50
Estimated 3-10 business day delivery to metropolitan areas of major cities.
All prices are quoted in Australian Dollars (AUD)
Please be aware that international delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
How long does it take for Made To Order shirts to arrive?
We aim to produce all Made To Order shirts within 4 weeks of the date of your order. We can get busy sometimes, so please allow up to 4 weeks for a MTO shirt to be completed. If there are any extended delays with your order, we will contact you to let you know.
If you have any questions regarding your MTO order, please contact our customer service team on (02) 9519 4000 or send an email to firstname.lastname@example.org
How can I pay for my online purchase?
We accept the following credit (and debit) cards: • Visa • MasterCard • American Express
How do I join the Ganton Shop mailing list?
Joining our mailing list is quick and simple. Enter your email address in the “Newsletter Signup” box at the bottom of any Ganton Shop page. We will then send you an email to confirm your subscription. Once your email is subscribed you will be the first to hear about new product, sales and members only deals.
How do I redeem my gift card?
We offer virtual gift cards to spend on gantonshop.com.au. When someone buys you a gift card, we send you an email with the value and a unique gift card code.
To redeem, once you are in step 2 of the checkout process, enter the gift card code into the ‘Discounts’ box and click the ‘Apply’ button.
Gift cards are valid for 12 months from date of purchase. Unused balances can be retained for a later date. If your gift card balance does not cover the entire value of your order, you will be prompted to pay the remainder via credit card.
I forgot my password, how do I log in?
Simply click on the ‘forgot password’ link, enter your email address and in a few minutes check your email inbox. Please be aware that your password is case sensitive and must not contain any spaces.
How do I look after my Ganton shirts?
Ganton shirts are built to last and have been made with quality workmanship and superior fabrics. They are tough enough to be taken to commercial cleaners for washing and ironing, however there is no doubt that cleaning your shirt at home will extend the life of your garment.
We always recommend washing your shirt once yourself before taking to a commercial cleaner. Make sure you also following the washing instructions on the inside of your shirt as well.
Here are a few tips to extend the life of your shirt: Wash in cold or lukewarm water, do not use bleach
- Hang the shirt to dry rather than tumble in a dryer
- If using a tumble dryer, a low heat setting is recommended (and take out before “bone-dry”)
- Check the label on your shirt to see what heat setting is recommend for ironing
- Ironing a shirt when it is almost dry makes the job a little easier. From a procedural perspective, it is best to begin by ironing the sleeves, followed by the cuffs. The cuffs should be fully opened and laid flat. Similarly, the collar should be ironed next and should be fully opened and laid flat. Leave ironing of the body of the shirt to last, as all the finished parts can hang off the ironing board and be out of harm’s way.
- Remember not to leave the iron in one spot for too long, as this may scorch the fabric.
- When you have finished ironing, hang the shirt up to cool down. This will help it retain the shape that you have just ironed into it.
Still have more questions?
Give customer service a call on (02) 9519 4000 between 9am – 5pm Monday-Friday or email email@example.com